Frequently Asked Questions
About Planet Knowledge
What is Planet Knowledge?
Planet Knowledge is a free to watch video on demand channel, with over 1200 hours of premium factual documentaries including many in High Definition. Have a look at our showcase trailer here.
How many documentaries are there available on Planet Knowledge?
We have 1200 hours of premium factual documentaries in our library. This continues to grow every month. We of course don’t show everything at the same time so we refresh the content in each category monthly. As a minimum we will always have at least 200 hours of documentaries available in the main categories.
Who owns Planet Knowledge?
Planet Knowledge is owned by Videoondemand365, a privately owned company in the UK specializing in the develop and deliver video on demand channels. To see what else we do visit vod365.co.uk
Our Technology Partner is Vonetize, a leading provider of SMART TV services. www.vonetize.com
How can I find out about whats new on Planet Knowledge?
Register your details with us here and we will keep you up to date on what’s coming up and what’s new.
How do I access Planet Knowledge on my TV?
Planet Knowledge is available as an App on all SMART Samsung SMART TV’s that are connected to the Internet. To view Planet Knowledge for the first time you will need to press the SMART button in the centre of the remote control. Once you are in SMART TV, go to Samsung Apps and search for Planet Knowledge. Click on the Planet Knowledge Icon to download it. Once it has downloaded, Planet Knowledge will be available within your list of Apps on the SMART TV page. Just click on the Planet Knowledge Icon to launch.
We are currently working with Panasonic, Toshiba, LG, Philips and Vestel and expect Planet Knowledge to be available on their SMART TV’s by the end of 2014.
Planet Knowledge will be available on Freeview HD TV’s and set top boxes that are connected to the Internet from November 2014.
Why am I unable to view Planet Knowledge on my Freeview TV or set top box?
Whilst Planet Knowledge has been developed to be viewed via Freeview, the technology used by each manufacturer may be different. Planet Knowledge is working with as many manufacturers as we can to make our documentaries available. The development and approval process does take some time. On our “How to Watch” page we have listed the manufacturers we are working with and the models on which Planet Knowledge will be available. We will keep the list up to date as Planet Knowledge becomes available.
Does it work on tablets and smart phones?
Yes, Planet Knowledge works on all android tablets and smart phones. The app is available to download from the Google Play.
We are currently developing the app for iOS so that Planet Knowledge is available on Apple tablets and Smartphones. We expect it to be available by the end of 2014.
Can I access Planet Knowledge on any TV?
Planet Knowledge is currently only available on a Samsung SMART TV that is connected to the Internet. We are currently working with Panasonic, Toshiba, LG , Philips and Vestel and expect Planet Knowledge to be available on their SMART TV’s by the end of 2014.
Planet Knowledge will be available on Freeview HD TV’s and set top boxes hat are connected to the Internet in November 2014.
How do I upgrade to view lots more Planet Knowledge HD Content?
You can do this through a monthly subscription. Subscribing could not be easier. Just click on the ‘Account’ button on the top right hand side of the Planet Knowledge screen on your TV, tablet or Smartphone and enter your credit card details into our SMARTpay application.
What do I get when I subscribe to Planet Knowledge TV?
Whilst a good amount of our HD content is available free of charge, we also offer a subscription service for those wishing to view our full range of HD content. Subscribers are also able to watch all Planet Knowledge documentaries without adverts
How much does it cost to subscribe to Planet Knowledge TV?
The cost to subscribe to Planet Knowledge is £2.99 each month payable by credit card via your TV, tablet or smartphone.
How do I cancel my Subscription?
There is no minimum contract period so should you wish to cancel at any point, you can simply click on the ‘Account’ tab and click the ‘Cancel’ button and no further subscription payments will be taken from your credit card.
Can I use my subscription across different TVs, tablets and mobiles?
Yes, this is done by simply clicking on ‘Account’ tab and requesting a Personal Identification Number (PIN). This can be then entered into your other devices up to a maximum of three. You will need to go to ‘my account’ on your tablet or mobile and access the ‘connect devices’ option and enter your PIN.
Watching Planet Knowledge
What happens if I want to stop watching a documentary and want to return to it later?
No problems. Just switch off Planet Knowledge and when you return to the documentary, it will ask you if you would like to resume watching or start again.
How do I use My Favourites?
When you are viewing the details of a documentary and see one that you would like to save to watch later, you can click on ‘Add to Favourites’ and it will appear in ‘My Favourites’ on the main Planet Knowledge screen.
How do I rate a documentary?
After viewing a documentary, you can rate it by clicking ‘Rate’ on the documentary details page and clicking on the number of stars you wish to award it. This will be added to the overall rating for the documentary.
Contacting Planet Knowledge
How do I contact Planet Knowledge?
Should you have any questions about Planet Knowledge or any of our services, contact us by email on firstname.lastname@example.org or by telephone on 01223 750038. We are always pleased to hear from our viewers.