What information do we collect?
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details.
We collect personal information when you ask about our activities, register with us or order products and services, (such as publications and email newsletters), or otherwise give us personal information.
How do we use your information?
We use your information in the ways set out below unless you are specifically notified otherwise.
We use your personal information to give you the information on the services, or products you ask for. We may also use your information for administrative purposes, to let you know about changes to our services or policies, to create a profile of your interests and preferences.
We will not sell your details to any third parties but we may sometimes share your information with our trusted service providers who are authorised to act on our behalf, our trading companies, and associated organisations who work on our behalf or whom we work in partnership with.
We will always seek your consent to the use of your personal information by giving you the option to say ‘no’ to its use. In the case of sensitive personal information, we will ask you to indicate your express consent in allowing us to use it, which may involve one of the following methods: giving us your permission verbally; ticking a box; clicking an icon; sending an email; submitting a form; or subscribing to a service. When we seek your consent to using your personal information, we will tell you what we want to use it for and, other than as described in this policy, we won’t use it for any other purpose.
Planet Knowledge is responsible for collecting your personal information. Any information we collect is stored and processed in the UK, where this is not the case, we will inform you and where appropriate, seek your consent. Other than as set out in this policy or as required by law, your personal information is not shared with third parties or used in any other way unless you agree.
When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Planet Knowledge cannot guarantee the security of any information you transmit to us and you do so at your own risk.
Cookies & monitoring
- Strictly necessary cookies – these are cookies that are essential to the operation of our website
- Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies – These cookies are used to recognise you when you return to our website.
- Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
- The IP address of your computer
- The referring website from which you have got to our website from
The reasons for this are:
- To make ongoing improvements to our website based on this data
- To see our most popular sources of business
- [more here as required]
The Planet Knowledge website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.
If you are 16 or under, you must get your parent/guardian’s permission before you provide any personal information on the Website. If you do not have permission, you are not allowed to give us your personal information.
Accessing and updating your personal information
You can ask us what information we hold about you by contacting us at firstname.lastname@example.org
Changes to this policy
This policy was last updated October 2014.